Monday, April 12
9:00 am - 10:30 am
Welcome, Overview, and Defining Leadership
AAMVA Leadership welcomes attendees and facilitates a getting-to-know-you exercise that explores personal commonalities and perceptions of leadership.
Ian Grossman, President and CEO, AAMVA
10:45 am - 12:00 pm
Leveraging Your Association: AAMVA, Yeah We Do That!
Learn how your association can help solve your latest business challenges: an overview of AAMVA’s products, services, and best practices.
Ian Grossman, President and CEO, AAMVA
12:00 pm - 1:00 pm
Lunch at AAMVA Headquarters
1:00 pm - 5:00 pm
Building Teams with Collaboration and Innovation
This up-on-your-feet, interactive experiential learning program uses the tenets of improvisation to strengthen skills related to team building, communication, creativity and innovation, and adaptive problem solving.
Bob Kulhan, Business Improv
6:00 - 9:00 pm
Dinner and Bus Tour of Washington, DC
Tuesday, April 13
9:00 am - 12:30 pm
Building a Better Workplace with DiSC
Learn about your DiSC style, understand other styles, and build more effective relationships.
Dr. Dorine Lawrence-Hughes, Cooper Consulting Group
12:30 pm - 1:30 pm
Lunch at AAMVA Headquarters
1:30 pm - 4:30 pm
Conflict Resolution Strategies
Effective conflict resolution strategies strengthen communication, buil trust and all people to collaborate more effectively. This interactive session will enhance those skills.
Lori Daigle, Program Manager, Outreach & Education, Identity Management, AAMVA
Wednesday, April 14
9:15 am - 9:45 am
Session: Customer Service
(Virginia Department of Motor Vehicles)
DMV staff will share information on their operations, service model, and highlights of key initiatives currently underway.
Speaker TBD - Virginia Department of Motor Vehicles
9:45 am - 12:15 pm
Tours/Demonstrations
(Virginia Department of Motor Vehicles)
Visit with DMV program managers and see their innovative services in action.
12:15 pm - 1:00 pm
Lunch at Virginia DMV
2:00 pm - 5:00 pm
What's New in the Jurisdictions?
Members share innovations & current developments in their jurisdictions
Thursday, april 15
9:00 am - 10:00 am
Leadership Journey and Lessons Learned
AAMVA’s Chair will share her insights on leadership best practices.
Robin Rehborg, AAMVA Chair of the Board and Deputy Director for Driver Safey, North Dakota Department of Transportation
10:00 am - 12:00 pm
Open Roundtable
The class will have the opportunity to share leadership challenges & problem-solving techniques.
Ian Grossman, President & CEO, AAMVA
Robin Rehborg, AAMVA Chair of the Board and Deputy Director for Driver Safey, North Dakota Department of Transportation
12:00 pm - 1:00 pm
Lunch
1:00 pm - 5:00 pm
Coaching: Supporting and Directive Approaches
Coaching is an effective tool for the continuous growth of an organization. Learn to use a variety of coaching techniques and approaches, depending on the person and the circumstances.
John Purcell, Dale Carnegie
6:00 pm - 9:00 pm
Graduation Reception and Dinner
(Hilton Hotel, room TBD)